Ordering, shipping and delivery
- Free* standard shipping on all orders over $100
- Flat fee* of $10 for standard shipping on orders up to $100
- Free* standard shipping on all Wall Art
- * Excluding framed prints, which will be charged a one-off delivery fee of $30. The invoice for delivery will be emailed to you after your purchase and will need to be paid before your art is shipped.
Payment methods available – Credit card, debit card, EFT & Afterpay.
All prices are in Australian Dollars (AUD).
Payment for products is required prior to processing of orders. Once payment is cleared, we will dispatch your order. If the payment does not clear, we will cancel the order.
All transactions are processed through the Shopify secure online payment gateway platform.
We ship Australia wide. We do not offer international shipping.
We use various courier companies as well as Australia Post. Please note some of our products are directly shipped from the supplier. Insurance of orders during shipping can be arranged upon request with additional fees to apply.
We cannot guarantee the quality of the delivery services of any third party service providers.
While we endeavour to get your products to you as quickly as possible, estimated delivery times may change due to public holidays, supplier locations and other circumstances outside our control. For significant known delivery delays we will keep you informed.
If you have any special shipping instructions, such as ‘Authority to Leave’ please provide details in the order notes box provided at the bottom of your cart page.
Customer will need to be available at the delivery address to receive their order unless ‘Authority to Leave’ is stated in the order notes box. If customer or representative is not available, re-delivery or pick up from courier depot (or local post office if Australia Post delivery) will need to be arranged directly between customer and courier.
Parcels may be left unattended at the delivery address when marked 'Authority to Leave' if the delivery provider deems it safe to do so. My House Loves holds no responsibility for goods left unattended at a delivery address when the parcel is marked 'Authority to Leave'.
Please ensure you enter the correct shipping address. If we have got the delivery address wrong we will refund or replace your purchase. If you have got it wrong, then we do not take responsibility for delivery addresses that are provided to us incorrectly.
You will receive a confirmation email, and SMS if requested, with your tracking number, if applicable, along with the courier name that your order was dispatched with. For tracking updates, please use your tracking number through the appropriate courier or Australia Post website.
Order Processing Time:
We endeavour to get your order shipped as quickly as possible. Products that are in stock are typically dispatched within 2 business days of order finalisation.
Exceptions to this are:
- When a request is made for framing of prints.
- Photographic prints: Orders are processed within 1-2 business days. Note, your print will be sent directly from the printer. Your orders are tracked and an email with your tracking number is sent to you via email or SMS.
- Alpha and ABC prints: Orders are processed within 2-4 business days. Note, your print will be sent directly from the printer. Please allow up to seven working days for delivery within Australia. All deliveries are insured and can be tracked each step of their journey.
- Treasure boards: Orders are processed within 2-5 business days. Note, your board will be sent directly from the supplier. Please allow up to seven working days for delivery within Australia. All deliveries are insured and can be tracked each step of their journey.
- Some of the rugs are not always in stock and are made to order. The wait time for out-of-stock or pre-order rugs is generally between 6 and 8 weeks.
Ordering with My House Loves
All orders receive free gift wrapping. Exceptions to this are large items, such as framed artwork and certain cushions as they are difficult to wrap. Please advise us if you do not want your order gift wrapped. If your purchase is for a gift, we can also write out a note card to be included in the order. Please let us know in the notes in the checkout or send an email to firstname.lastname@example.org with what you would like written on the card.
Cancellation of order:
Most orders can be cancelled or changed within 24 hours of placement. Please email email@example.com to request cancellation or change and My House Loves will confirm if cancellation or change is possible. Once an order has been dispatched, you will no longer be able to cancel or change your order.
We have made every effort to display the colours and images of our products as accurately as possible on the online store. We cannot guarantee that your computer monitor or mobile device display of any colour will be accurate. If you are unsure about a colour, please contact us at firstname.lastname@example.org. Please note that slight colour variations may appear due to the settings and type of computer/mobile device from which you are viewing the online store.
Items no longer in cart:
Sometimes when shopping items in your cart can be sold while you are still shopping. It’s unfortunate but this is how the system works. Get in contact with us if your required product is no longer available.
Out of stock/product size not available:
If you see an item out of stock or a product not in the size you require, please don’t hesitate to contact us at email@example.com and we’ll be more than happy to help you find a product .
All orders are subject to availability and should you place an order for a product that has gone out of stock we will contact you to arrange a refund and/or advise on likely delay in delivery.
All our artwork is unframed unless specifically noted in product description. If you would like your print framed by us, please get in contact with us via firstname.lastname@example.org and we can provide quotes for framing options.
All frames are made from a high quality sustainable timber in either an oak, black or white finish. Frame dimensions are 2cm width x 3cm depth (2cm width x 4cm depth on frames over 100cm). Frames are all fitted with a 3mm shinkolite acrylic (higher clarity than glass). Please allow 10-12 working days for delivery.